To transform PSRS manual business processes through provision of ICT solutions for better service delivery.-

• Coordinate preparation and implementation of ICT policy, ICT strategic plan, ICT guidelines and procedures in line with National ICT policy.
• Advice PSRS Management on matters pertaining to policies related to ICT and e-Government implementation.
• Design and maintain ICT infrastructure and application systems.
• Coordinate provision of technical advice and support to PSRS on ICT and data management.
• Monitor the use of e-Government in PSRS.
• Coordinate development of ICT standards for software and hardware acquisition at PSRS.
• Coordinate development of ICT Enterprise, Application, Network/Technology and Security Architecture.
• Coordinate training needs assessment on MIS and ICT and prepare capacity building plan.
• Supervise the implementation of risks management pertaining to ICT infrastructure and Management information systems.
• Coordinate maintenance of ICT systems (application and infrastructure).
• Coordinate collection of graduates information and professionals from higher learning and other institutions.
• Coordinate maintenance of PSRS Wide and Local Area Network.

This Division is led by a Deputy Secretary and has two Sections as shown hereunder:-

• ICT Applications Section, and
• ICT Infrastructure Section

This Section will perform the following activities:-

• Design and develop ICT Application Systems.
• Design, develop, administer and manage database in PSRS.
• Collect graduates information and professionals from higher learning and other institutions.
• Maintain and manage PSRS website.
• Facilitate the use of e-Government in PSRS.
• Maintain relevant software/programme at PSRS.
• Provide specifications for procurement and installation for ICT application systems.
• Review standard software applications and advise on appropriate options.
• Undertake ICT Quality Assurance, Application Programming and Life Cycle Management.
• Prepare training needs assessment on MIS and ICT and capacity building plan.
• Prepare technical and architectural strategies, standards and direction based on exploitation and innovation of evolving technologies and how the business operational processes will benefit from those technologies.
• Facilitate the performance and assessment of risks management and control pertaining to ICT applications.
• Provide ICT support to all users and prepare ICT user manuals and monitor their implementation.
• Provide continuous availability and maintenance of application systems.
• Carry out troubleshooting for ICT application and provide solutions.

This Section is led by Principal ICT Officer.

This Section will perform the following activities:-

• Prepare ICT policy, ICT strategic plan, ICT guidelines and procedures in line with National ICT policy.
• Develop ICT Enterprise, Network/Technology and Security Architecture.
• Develop long-term strategies relating to servers, data storage and server operating systems.
• Maintain PSRS Wide and Local Area Network.
• Develop hardware standards for operating systems, servers and peripheral equipments.
• Maintain ICT assets and inventory.
• Develop recovery strategies to ensure high availability of systems.
• Facilitate the performance and assessment of risks management and control pertaining to ICT infrastructure.
• Carry out troubleshooting for ICT infrastructure and provide solutions.
• Provide specifications for procurement and installation of ICT infrastructure facilities.
• Review ICT infrastructure standards and advice on appropriate options.

This Section is led by Principal ICT Officer.